LUNA App Terms of Use

moonsoft HR Solutions GmbH
As of: June 2026

1. General provisions and scope

These terms of use (hereinafter "Terms of Use") govern the use of the mobile application LUNA App (hereinafter "App") provided by moonsoft HR Solutions GmbH (hereinafter "moonsoft").

The LUNA App is a mobile HR application that complements the moonsoft HR Suite and enables companies and their employees to handle HR processes on the move. It is available for download from the Apple App Store and Google Play.

The App is directed exclusively at companies (B2B) and their authorised users. Use of the App requires a valid agreement with moonsoft on the basis of which the App is activated.

By using the App, all users agree to these Terms of Use. Conflicting or deviating terms of the customer company shall not apply unless moonsoft has expressly agreed to them in writing.

2. Information about the provider

3. Scope of the LUNA App

The LUNA App includes the following functional areas:

3.1 Time recording and absence management

• Clock-in/clock-out time recording at the tap of a button, including offline mode with automatic synchronisation
• Requests for absences (annual leave, time off in lieu, sick leave, etc.) including document upload
• Approval workflows for managers directly in the App

3.2 Digital personnel file

• Access to personal documents and records from the digital personnel file
• Role-based access rights to protect sensitive HR data
• Viewing and downloading documents for employees and managers

3.3 Travel management

• Mobile travel requests and full travel expense reporting
• Digital receipt scanning and GPS-based route capture
• Mileage capture via photo recognition (cockpit scan)

3.4 Workflow management and reporting

• Processing of incoming invoices, internal requests and approvals
• Push notifications for new tasks and approvals
• Creation of custom reports on company metrics
• Access to the calendar and further self-service functions

moonsoft reserves the right to adjust, extend or modify the functional scope of the App as part of updates. Material reductions in scope will be communicated to the affected customer companies in good time.

4. Access and activation

Use of the LUNA App requires that the customer company has entered into a valid agreement with moonsoft and that moonsoft has activated the App. Details regarding licensing, scope of use, availability, term and termination are governed exclusively by the respective main agreement between moonsoft and the customer company.

The customer company is responsible for ensuring that access credentials for the App are provided only to authorised employees. Sharing credentials with third parties outside the company is prohibited.

moonsoft is entitled to block access to the App if there is reasonable suspicion of misuse or if contractual obligations of the customer company have been breached.

5. Rights of use and restrictions

5.1 Grant of rights

moonsoft grants the customer company a non-exclusive, non-transferable right to use the LUNA App under the contractually agreed conditions. This right covers the intended use of the App by authorised employees of the customer company.

5.2 Prohibited uses

The following actions are expressly prohibited:

• Decompilation, disassembly or other attempts to reconstruct the source code of the App (reverse engineering)
• Transfer, rental, leasing or resale of the App or of credentials to third parties
• Use of the App for unlawful purposes or in a manner that infringes third-party rights
• Automated access to the App or its content without moonsoft's express written consent
• Removal or alteration of copyright or other legal notices

6. Data protection and data security

Protecting personal data is a top priority for moonsoft. Processing of personal data in connection with the LUNA App is carried out in accordance with the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG).

6.1 Responsibility

In the B2B relationship, the customer company is generally the controller for processing data relating to its employees. moonsoft acts as a processor pursuant to Art. 28 GDPR. The details of processing are set out in the data processing agreement (DPA), which forms part of the main agreement.

6.2 Data processed

In particular, the following categories of personal data may be processed when using the LUNA App:

• Master data (name, personnel number, contact details)
• Time recording data (working hours, absences, leave)
• Documents from the digital personnel file
• Travel data (routes, receipts, expense reports)
• Device and usage data (for technical operation of the App)

6.3 Infrastructure and storage

Data is hosted in Google Cloud with servers located within the EU. Personal data is not transferred to third countries outside the EEA. Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, is used as a sub-processor.

6.4 Data security

Data transmission takes place exclusively via SSL/TLS-encrypted connections. moonsoft implements appropriate technical and organisational measures to protect the data processed.

Further information on data protection can be found in moonsoft's privacy policy at: www.moonsoft.at/en/privacypolicy

7. Liability

7.1 Scope of liability

moonsoft is liable under statutory provisions for damage caused by intentional or grossly negligent conduct on the part of moonsoft or its vicarious agents.

7.2 Limitations of liability

Further liability on the part of moonsoft is excluded to the extent permitted by law. In particular, moonsoft accepts no liability for:

• Damage due to technical disruptions outside moonsoft's sphere of influence (e.g. internet outages, disruptions at app store providers)
• Damage due to improper use of the App by the customer company or its employees
• Data loss due to inadequate data backup by the customer company
• Damage caused by third parties who have gained unauthorised access to user data, provided moonsoft has complied with the agreed security measures

7.3 Availability

Details on availability, maintenance windows and service level agreements (SLA) are governed exclusively by the main agreement between moonsoft and the customer company.

8. Intellectual property

All rights in the LUNA App, in particular copyrights, trade marks and other protective rights, are held exclusively by moonsoft HR Solutions GmbH or the respective licensors.

Use of the App does not establish any property rights of the customer company in the App or its components. The customer company undertakes to respect these rights and to support moonsoft in enforcing them.

9. Changes to the Terms of Use

moonsoft reserves the right to amend these Terms of Use at any time with effect for the future. Customer companies will be informed of material changes in good time, usually by email to the contact address specified in the agreement or by a notice within the App.

If the customer company does not object to the amended Terms of Use within four weeks of notification, the amended terms shall be deemed accepted. The right to object and the legal consequences of silence will be pointed out separately in the change notice.

10. Applicable law and jurisdiction

These Terms of Use and all legal relationships between moonsoft and the customer company are governed exclusively by Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict-of-law rules of private international law.

Vienna, Austria is agreed as the place of jurisdiction for all disputes arising from or in connection with these Terms of Use. moonsoft is nevertheless entitled to sue the customer company at its general place of jurisdiction.

11. Severability and final provisions

Should individual provisions of these Terms of Use be or become wholly or partly invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid or unenforceable provision shall be replaced by the valid and enforceable provision that comes closest to the economic purpose of the invalid provision.

These Terms of Use constitute the entire agreement between moonsoft and the customer company regarding use of the LUNA App and supersede all prior oral or written agreements on this subject, unless they are expressly part of the main agreement.

12. Contact and complaints

If you have questions about these Terms of Use or wish to lodge a complaint, please contact:

moonsoft HR Solutions GmbH
Mag. Matthias Mann, Managing Director
Guglgasse 15-17, BT 3B, 1st floor, A-1110 Vienna, Austria
Email: info@moonsoft.at
Phone: +43 676 / 711 99 25

Vienna, June 2026